The following is the specification of the policy：
If you or your customers encounter the above situation, please apply for a refund or submit a support ticket directly on the "SourcinBox Orders"
section, or contact us directly. All refunds will be returned to your SourcinBox balance.
If you or your customers find any other problems with the product or order, please submit a support ticket or contact us directly. We will reply in
time and provide solutions.
Please be aware of the following special circumstances:
Wrong address or unclaimed
If you or your customer provide us with the wrong address or contact information, the final product may be unclaimed or not
delivered. In this case, we are not able to accept refund or reship request. We only ship exactly according to the address and recipient
information provided in your orders.
Refund & returns of inventory products
In most cases, we are not able to refund you for inventory products because we have actually paid the inventory cost to the
warehouse. The manufacturers are generally unwilling to accept product returns without any reasonable
reasons. However, we will negotiate with the
manufacturer and only refund you when it accepts a return (this rarely happens). Sometimes, manufacturers will accept returns based on discounted
prices, so we will refund you based on the same discounted prices.
Returned by customer
Generally, for damaged, defective, or wrong products, you or your customers do not need to return the products to us. We will
refund or reship free of charge according to the situation.
For products that you or your customers do not like, our manufacturers generally do not accept
or refunds without reasonable reasons. If the manufacturer accepts a return (which rarely happens), please return the intact product that
does not affect the secondary sale. We will also refund you or your customer based on the manufacturer's discounted price, but you or your customer
will bear the shipping cost.
Please be sure to advise your customers not to apply for unreasonable refund or reship, so as not to cause unnecessary losses to
For more information about refunds and returns, please read our FAQ