Refund & Return Policy

The products that you or your customers buy from SourcinBox are drop shipping or wholesale products and are final products. We only refund or reship for damaged, defective, or wrong products. You or your customers should apply for a refund or reship within 7 days after the products are delivered. For the lost packages, we will refund or reship as per your request.

The following is the specification of the policy:

  • Damaged, defective, or wrong products
    1. If the product you or your customer received is a damaged or defective product, please send us photos or videos of the damaged product. We will reship for free or refund as per your request.
    2. If, in very rare cases, the product you or your customer received is not the same as the product you have ordered, like the color(model, size, specification, etc) was wrong, please provide a clear product photo to us. We will verify it according to your description. If it's confirmed a wrong product, we will reship for free or refund as per your request.
  • Lost packages
    1. If the product is lost in delivery, showing not delivered on 17track, and the estimated delivery time has been exceeded. We will help you claim to the carrier, and reship for free or refund as per your request if it proves to be caused by our fault
    2. If the order tracking number you have obtained is invalid and any shipping status of the relevant product cannot be inquired, we will file a claim for compensation from the carriers. You can apply for a refund or a free reship.

If you or your customers encounter the above situation, please apply for a refund or submit a support ticket directly on the "SourcinBox Orders" section, or contact us directly. All refunds will be returned to your SourcinBox balance.

If you or your customers find any other problems with the product or order, please submit a support ticket or contact us directly. We will reply in time and provide solutions.

Please be aware of the following special circumstances:

  • Wrong address or unclaimed
    If you or your customer provide us with the wrong address or contact information, the final product may be unclaimed or not delivered. In this case, we are not able to accept refund or reship request. We only ship exactly according to the address and recipient information provided in your orders.
  • Refund & returns of inventory products
    In most cases, we are not able to refund you for inventory products because we have actually paid the inventory cost to the warehouse. The manufacturers are generally unwilling to accept product returns without any reasonable reasons. However, we will negotiate with the manufacturer and only refund you when it accepts a return (this rarely happens). Sometimes, manufacturers will accept returns based on discounted prices, so we will refund you based on the same discounted prices.
  • Returned by customer
    Generally, for damaged, defective, or wrong products, you or your customers do not need to return the products to us. We will refund or reship free of charge according to the situation.
For products that you or your customers do not like, our manufacturers generally do not accept returns or refunds without reasonable reasons. If the manufacturer accepts a return (which rarely happens), please return the intact product that does not affect the secondary sale. We will also refund you or your customer based on the manufacturer's discounted price, but you or your customer will bear the shipping cost.
Please be sure to advise your customers not to apply for unreasonable refund or reship, so as not to cause unnecessary losses to you.
For more information about refunds and returns, please read our FAQ

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